1. OVERVIEW

This Refund Policy explains the refund practices of NEXLANCE DIGITAL LTD. trading as Nexlance for subscriptions and purchases made through Nexlance.com.

This policy should be read together with our Terms of Service and Privacy Policy.

For transactions processed through Paddle, Paddle may act as Merchant of Record and its refund policies may also apply.

2. REFUND ELIGIBILITY

2.1 Refundable Purchases

• Monthly subscription fees
• Annual subscription fees
• One-time license purchases
• Upgrade fees
• Add-on services

2.2 Non-Refundable Items

• Completed custom development services
• Training or consulting services already delivered
• Professional support hours already used
• Completed data migration services
• Activated API access services
• Taxes and regulatory transaction fees

3. REFUND TIMELINE

3.1 Standard Refund Period

30-Day Money-Back Guarantee

• Refund requests must be submitted within 30 days of purchase
• Applies only to the initial purchase period
• Requests submitted after 30 days may not be eligible

3.2 Exceptions

• Extended service outage exceeding 7 consecutive days
• Billing errors or duplicate charges
• Service discontinuation
• Legal or regulatory obligations

3.3 Annual Subscriptions

• Refund requests must be submitted within 30 days
• Full refund or service credit may be issued

4. HOW TO REQUEST A REFUND

Step 1: Contact Support

Email: vijaypratap@nexlancedigital.com

Step 2: Provide Details

• Order number or transaction ID
• Original purchase date
• Description of the issue
• Supporting screenshots if applicable

Step 3: Review Process

Refund requests are typically reviewed within 5–7 business days.

Step 4: Refund Processing

Approved refunds are processed within 10–15 business days depending on the payment method and financial institution.

5. REFUND CONDITIONS & RESTRICTIONS

• Valid active account
• Request submitted within allowed timeframe
• No violation of Terms of Service

6. SUBSCRIPTION CANCELLATION

You may cancel your subscription at any time. Cancellation prevents future billing but does not automatically qualify for a refund for the current billing period.

7. PADDLE MERCHANT OF RECORD

Paddle may act as Merchant of Record for transactions, handling payment processing, invoicing, taxes, and refunds.

8. CHARGEBACKS & DISPUTES

Initiating a chargeback without contacting support first may result in account suspension while the dispute is investigated.

9. SPECIAL CIRCUMSTANCES

In case of permanent service discontinuation, prorated refunds may be issued.

10. CONTACT

Email: vijaypratap@nexlancedigital.com

NEXLANCE DIGITAL LTD.
trading as Nexlance
82A James Carter Road
Mildenhall
United Kingdom, IP28 7DA

END OF REFUND POLICY

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