Last Updated: June 17, 2026
This Refund Policy explains the refund practices of NEXLANCE DIGITAL LTD., trading as Nexlance, for subscriptions and purchases made through Nexlance.com.
This Refund Policy should be read together with our Terms of Service and Privacy Policy.
For transactions processed through third-party payment providers, including payment partners acting as Merchant of Record, additional refund procedures or requirements imposed by such providers may apply.
The following purchases may be eligible for a refund, subject to the conditions outlined in this Policy:
The following items and services are non-refundable:
30-Day Money-Back Guarantee
Refund requests must be submitted within thirty (30) calendar days of the original purchase date.
The 30-day money-back guarantee applies only to the initial purchase period.
Requests submitted after 30 days may not be eligible for a refund.
Refunds may also be considered in the following circumstances:
Submit your refund request by contacting our support team at:
Email: vijaypratap@nexlancedigital.com
Please include the following information:
Refund requests are typically reviewed within five (5) to seven (7) business days after receipt of all required information.
Approved refunds are generally processed within ten (10) to fifteen (15) business days, depending on the payment method used and the processing times of the relevant financial institution.
Refund eligibility is subject to the following conditions:
You may cancel your subscription at any time through your account settings or by contacting our support team.
Cancellation prevents future recurring charges but does not automatically entitle you to a refund for the current billing period, except where otherwise stated in this Policy or required by applicable law.
Certain transactions may be processed by third-party payment providers or entities acting as Merchant of Record.
Such providers may handle payment processing, invoicing, taxes, and certain refund-related matters. Where applicable, their policies and procedures may apply in addition to this Refund Policy.
Before initiating a chargeback or payment dispute with your bank, card issuer, or payment provider, customers should first contact our support team to provide us with an opportunity to resolve the issue directly.
Customers may contact us using the following method:
Email: vijaypratap@nexlancedigital.com
We will make reasonable efforts to acknowledge and investigate customer concerns within a reasonable timeframe.
If a chargeback or payment dispute is initiated before contacting support, the customer's account may be temporarily suspended while the dispute is reviewed and investigated. Any temporary suspension is a precautionary measure only and does not imply wrongdoing by either party.
Customers will be informed of the status of the investigation and any actions affecting their account where reasonably practicable.
In the event of permanent service discontinuation, Nexlance may issue prorated refunds or service credits at its sole discretion, unless otherwise required by applicable law.
Nothing in this Refund Policy limits any mandatory consumer rights that may apply under applicable legislation.
If you have any questions regarding this Refund Policy or wish to request a refund, please contact us:
NEXLANCE DIGITAL LTD.
Trading as Nexlance
Email: vijaypratap@nexlancedigital.com
Phone: +44 7735370098
Registered Address:
82A James Carter Road
Mildenhall
United Kingdom, IP28 7DA
END OF REFUND POLICY
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