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Contact Details

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Sales & Enterprise vijaypratap@nexlancedigital.com
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Support Hours

Monday – Friday 9 AM – 10 PM IST
Saturday 10 AM – 6 PM IST
Sunday Closed

Live chat is available 24/7 for Pro and Business plans.

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UK Office
United Kingdom
Nexlance Digital 82A
James Carter Road
Milden Hall
United Kingdom

Frequently asked questions

Quick answers to the most common questions. Can't find what you're looking for? Just send us a message above.

You can cancel your subscription at any time from your account settings under Billing → Manage Subscription → Cancel Plan. Your site will remain live until the end of your current billing period. We don't charge cancellation fees.

Yes. You can export all your content — images, text, blog posts, and product data — as a ZIP file or JSON export from your dashboard. We believe your data is yours, and we make it easy to take it with you.

Pro and Business plan users get priority support with a response time under 2 hours. Plus plan users receive responses within 4–8 business hours. For billing or account emergencies, escalate via live chat for immediate assistance.

Absolutely. Our Enterprise offering includes unlimited sites, dedicated account management, custom SLAs, SSO, advanced security features, and volume pricing. Email vijaypratap@nexlancedigital.com or use the contact form above and select "Sales & Enterprise Inquiry."

Yes — every plan comes with a 14-day free trial. No credit card required. You get full access to all features of your chosen plan. If you don't upgrade at the end of the trial, your site is automatically downgraded to our free tier.

Go to your site's Settings → Domains → Connect Domain. Enter your domain name, then update your DNS records at your registrar (GoDaddy, Namecheap, etc.) with the values we provide. DNS propagation typically takes 5–30 minutes. We have step-by-step guides for all major registrars in our Help Center.

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